Basement Apes Industries

FAQs

What are your hours of operation?

We are open Monday-Friday, 9am-5pm Eastern, excluding some holidays.


What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal and Money Orders. All payments must be made in US dollars.


How do I pay for an order with PayPal?

Browse the store and add items to your cart. When you go to checkout you'll be presented with two options: 1) You can choose to pay with a credit card or money order using our standard checkout; or, 2) You can use your PayPal account. At that point, if you choose to pay with PayPal we'll send your order details to PayPal and redirect you over there. Follow their instructions and complete the payment. After you successfully pay for your order, PayPal will redirect you back to our site where you'll receive your order confirmation.


How much does shipping cost?

The cost of shipping can vary greatly depending on the particular items you'd like to purchase, the location where you'd like your order shipped, and the type of shipping service that your prefer. You can get a quick shipping & handling estimate by putting the items in your cart, then supplying some address information on the View Cart page. We'll show you a number of options. During the actual checkout process, you can choose exactly which shipping method works best for you.


I ordered through Paypal and you're telling me that the stuff is no longer available at the time. Can I get my money back ?


Usually our data base is being up-dated. If it happens we missed to up-date the availability of a particular stuff, we'll get your money back to you.


I have a band and I want my merch to be sold on your pages ?


Drop us an email with full details. We offer consignment and wholesale payment.

You'll be warned that if your band is pretty unknown, we'll choose the consignment option with no discussion or even nothing at all.


I run a label and I want my artist merch to be featured on your pages ?

Same as above.


Is your site secure ?


SHIPPING POLICY

Yes. Our payment method use exclusively PayPal encryption : ''Paypal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.''

PAYMENT OPTIONS  

3 ways of ordering :

1. Credit Card - Visa, Mastercard, American Express, and Discover cards are all accepted, 

through Paypal with no account.

2. PayPal - Pay us directly from your PayPal account. Go to www.paypal.com for further details.

3. Checks - only in France, made payable to Basement Apes Ind.


DOMESTIC ORDERS:

All domestic orders are shipped via the French Postal Service in 'Collissimo mail' within 5 business days the order being placed. 'Collissimo mail' means 2 business days (saturday included) and insurance included if Collissimo recommandé is chosen. If ordering through Paypal, shipping will be automatically generated when you'll checkout.


EUROPEAN ORDERS:  

All european orders are shipped via the French Postal Service in priority mail within 5 business days the order being placed. Estimated delivery time for europe countries is from 2 days to 1 week. If ordering through Paypal, shipping will be automatically generated when you'll checkout.


OVERSEAS ORDERS:  

All international orders are shipped via the French Postal Service in priority mail within 5 business days the order being placed. Estimated delivery time for overseas countries is from 1 to 2 weeks.